• Understand a simple but powerful model for measuring levels of engagement at a project level
• Experience how preferences impact best practices at a personal and organizational level
• Gain confidence in measuring engagement and applying appropriate solutions

Deborah Edwards, CHRP is a Certified Human Resources Professional who specializes in recruitment, training and development. She is passionate about encouraging personal and professional development in the employees she leads at Coastal Community Credit Union as associate vice president of human resources. Deborah takes a candid approach to leadership, which is based on honesty and understanding – the cornerstones of the Insights Discovery program. She has been a certified Insights practitioner for five years, ensuring every Coastal Community employee goes through the program. Deborah has found Insights Discovery teaches staff to communicate in a similar way, which ensures a strong foundation when working in any change management scenario. Since implementation of the Insights Discovery program at Coastal Community, employee engagement has steadily increased, contributing to Coastal Community’s designation as a top 50 employer by Aon Hewitt and as a highly engaged organization for a third year in a row. She has worked at Coastal Community since she moved to Nanaimo on Vancouver Island 19 years ago. During this time, she has worked in many different departments in the organization. She has been in HR since 2007 and in the AVP role for the past year. In that time, she has led the implementation of a successful relationship sales training program across all business lines, which was a major step in establishing a coaching culture at Coastal Community. When Deborah is not working she volunteers with BC HRMA as a mentor and speaker with the mid-island learning roundtable. In 2012, she visited Africa as a volunteer with the Canadian Cooperative Association as part of their international development coaching program. Deborah’s dedication to the human resources practice is matched only by her passion for Vancouver Island, its beauty and people.

• Understand why well collaborative organizations revert to command and control
• Understand why conventional images of “good people skills” are often the problem
• Understand how our normal ways of learning from collective experience destroy partnerships

• How to use failure to succeed
• Understand the different types of failure
• How to handle failure in others

• Learn how the changing behaviours of your target audience (candidates) affect the way they search for jobs
• Learn how candidates and employees interact with your employer brand
• Learn how to develop and execute optimum recruitment strategies

• A brief overview of the legal requirements with respect to accommodation, including a review of the basic fundamental questions such as: What does prima facie discrimination mean? What are the procedural and substantive obligations of the duty to accommodate? What are the obligations of the employee / Union in the accommodation process? What is undue hardship and what factors will be considered in determining when that threshold has been met?
• A discussion of case studies addressing each of the challenging issues noted above
• Predictions from the panel members on what new challenges employers may expect to face in the future based on current trends in the case law.

Bruce Grist practices labour, employment and human rights law. He provides legal advice on all matters related to employment in both the private and public sectors including federally and provincially regulated employers. He gives proactive advice and provides both training and seminars to clients to educate clients as to their rights and responsibilities with respect to employment, labour and human rights issues. He additionally shares knowledge with members of the Human Resources Management Association of British Columbia, Continuing Legal Education Society of British Columbia and the Labour Law Section, Canadian Bar Association. While providing proactive advice to prevent issues from arising, Bruce also acts as counsel in arbitrations, Labour Relations Board hearings, Human Rights Tribunal hearings and has acted as counsel in all levels of court including Supreme Court of Canada on labour, employment and human rights matters. Bruce has represented employers in over 100 Labour Relations Board hearings, court cases and human rights hearings. He has been named as one of the top lawyers in Canada in the labour and employment category.

Adriana Wills works energetically, assertively and tirelessly to gain the best outcomes for her clients. She focuses on gaining a deep knowledge of her clients’ businesses and objectives, so that she can identify risks early on, offer strategic and cost-efficient advice about managing those risks, solve problems and take preventative steps for the future. In advocacy, she is determined, fearless and utterly committed to achieving the best results, whatever that might take. With her clients, she is responsive and direct, and also creative, engaging and warm. Adriana provides strategic planning, advice and advocacy to her clients in all aspects of labour, employment and human rights law, including collective bargaining, policy development, training and advocacy. Adriana provides ongoing advice on employee performance and conduct, disability management and accommodation, attendance and wellness programs, collective agreement interpretation, and training to supervisors, managers and human resources staff. She has appeared before all relevant tribunals as well as the Supreme Court and Court of Appeal. Adriana represents clients in both the private and public sectors. These include clients in the manufacturing, service and chemical industries, as well as local government, health care and education. Adriana believes strongly in training, and speaks regularly at provincial and national conferences as well as to the firm’s clients.

• When coaching will not work
• How to choose coaching clients that will achieve positive, lasting change
• How to increase your effectiveness in influencing people without direct line authority

• How to create a learning culture through integrated talent management
• An introduction to Kal Tire’s global management certification programs
• How to link global leadership programs to succession planning initiatives

• Achieve a fresh understanding of the unique needs and drives that make people work and gain insight on how to empower them to work better
• Using scientifically-based data to identify, attract, retain and leverage high potential talent
• Learning to set a path for your employees long-term growth and development and how to optimize engagement and productivity within their role

Doug McCann is a graduate of Wilfrid Laurier University, a certified PI® Facilitator, and Situational Leadership II® and Customer Focused Selling Facilitator. He comes to Predictive Success with over two decades of practicing leadership. Doug understands the importance of creating a work environment where people are able to grow both personally and professionally while meeting the goals of the business. Doug’s business experience spans more than two decades of global positions within the IKEA organization. Doug has proven his ability to identify and develop young potentials to export out to senior management positions throughout numerous divisions globally within the IKEA companies. Doug sits on a number of boards in the public and private sector, he resides in Vancouver with his wife and three children. Doug’s client list includes CP Rail, Bell, Purolator Western Region, several oil related companies, BHP Billiton, and a wide array of professional services firms in Canada, USA and Asia.

• How to overcome resistance by decision-making authority
• How to connect HR proposals to business results
• How to stop wasting time presenting low-probability ideas

• Short History of Management Hierarchy
• What is the CLAM? (Collaborative Leader Action Model)
• How to use the CLAM in your team and organization

Taryn Mackie joined Bull, Housser & Tupper and was called to the bar in February 2006. As a partner in the firm’s Labour & Employment Group, Taryn advises clients on a variety of issues relating to labour relations, collective bargaining, human rights, workers’ compensation, wrongful dismissals, unjust dismissals, and employment standards. Taryn has experience preparing employment agreements and workplace policies, including privacy policies, Internet policies, social networking policies, harassment policies, human rights policies, and attendance policies. Taryn has appeared before the Labour Relations Board, Employment standards Branch, Human Rights Tribunal, British Columbia Supreme Court, British Columbia Court of Appeal, Federal Court, Federal Court of Appeal, and Workers Compensation Review Division and Appeal Tribunal on a variety of matters.

As a behavioural economist, Dan Ariely studies how people actually act in the marketplace, as opposed to how they should or would perform if they were completely rational. His interests span a wide range of daily behaviours such as buying (or not), saving (or not), ordering food in restaurants, pain management, procrastination, dishonesty, and decision making under different emotional states. His experiments are consistently interesting, amusing, and informative, demonstrating profound ideas that fly in the face of common wisdom.

Currently the James B. Duke Professor of Behavioral Economics at Duke University, Ariely holds appointments at the Fuqua School of Business, the Center for Cognitive Neuroscience, the School of Medicine, and the department of Economics. He is also a visiting professor at MIT’s Program in Media Arts and Sciences, a founding member of the Center for Advanced Hindsight, a fellow at Diamond Management and Technology Consultants, and President of the Society for Judgment and Decision Making.

Ariely is the author of The New York Times bestseller, Predictably Irrational: The Hidden Forces that Shape Our Decisions. His research has been published in leading psychology, economics, and marketing and management research journals, and has been featured occasionally in the popular press (The New York Times, The New Yorker Magazine, The Washington Post, The Financial Times, etc). His book, The Upside of Irrationality, was published in June 2010. From time to time, Ariely has provided commentaries for National Public Radio, The New York Times and CNN.

Ariely earned a bachelor’s degree in psychology from Tel Aviv University, his master’s and doctorate degrees in cognitive psychology from the University of North Carolina, and a doctorate in marketing from Duke University.